Unlike North America, where 911 is the number for all dire emergencies, in Japan, different telephone numbers are used for notifying Police (110) and Fire/Ambulance (119) during emergencies.
If you are involved in a fender-bender or other minor traffic accident, you will need to notify the police who will document the event for legal and insurance purposes.
You would also dial 110 if you are the victim of, or otherwise need to report, a crime.
Police | 110 |
Fire | 119 |
Ambulance | 119 |
Non-urgent Medical | #7119 |
Coast Guard | 118 |
Disaster Safety Confirmation | 171 |
Report Child Abuse | 189 |
In the event of a fire or medical emergency, dial 119.
While English (and a handful of other foreign languages) is supported (they will connect to a 3rd-party interpreter), this takes time. As such, it would be prudent to learn enough Japanese to let them know 火事です (kaji desu) for a fire and 救急 (Kyūkyū) when an ambulance is needed.
If you or someone is sick or injured but are unsure whether you need an ambulance, please call #7119.
If you find yourself in trouble while at sea within Japanese waters, the emergency number to contact the Japanese Coast Guard is 118.
During disasters (such as earthquakes) 171 Disaster Line is a message board where you can record a voice message and have friends or family automatically notified. To record a voice message:
To hear your message, the other party will need to:
It should be noted that this service is only available to domestic (Japan) telephone numbers.
To notify overseas family of your safety status, you can post messages via NTT's Web 171 service.
That said, if you can connect to the internet for this service, then you can probably just pop off an email to your family and/or leave an "I'm safe..." message on Facebook or other social media.
189 is an emergency contact number for reporting child abuse. Use cases include when you see a child being abused, or even when you yourself abuse a child due to the stress of raising a child.
When contacting emergency services for Fire/Ambulance (119) or Police (110), the operator will answer in Japanese and may only understand that language. However, other languages are supported via 3rd-party interpreters (they will connect). Which languages are supported, is different depending on the municipality, but you can generally rest assured that English will be one of them.
Japan 24-Hour Helpline is a service that offers interpretation and support for emergencies as well as a variety of other daily tasks that prove challenging to non-Japanese speakers.
The 24-Hour Helpline is a subscription service that gives added support needed during those challenging times, including:
For police = 110
For fire/ambulance = 119
For police = 110
For fire/ambulance = 119
For police = 110
For fire/ambulance = 119
If you need an ambulance in Japan, call 119.
To report a fire and summon the fire department in Japan, call 119.
To call the police to report an accident or a crime in Japan, call 110.
To contact the Japan Coast Guard in emergencies, call 118.
Dial 189 in Japan to report child abuse.
You can leave a voice message for family and friends by calling 171. This however, is only for domestic (within Japan) telephone numbers.
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